Privacy Policy

1.1Velo Express LLC seeks to protect the personal data of individuals who use the website. Accordingly, the Company has developed this Policy to describe how and what types of information are collected from website users and to define the purposes for which Velo Express may collect, transfer or otherwise make such data available.

1.2Velo Express also takes all reasonable measures necessary to protect the security of your data.

1.3This Policy applies to all information obtained by Velo Express as a result of your use of the website.

2.1When you visit the Velo Express website, our server automatically records details about your visit, including, without limitation, your IP address, the website from which you accessed our website, the type of internet browser used during your visit, the type of device on which the browser is installed, the specific pages of the Velo Express website that you visited, the date and duration of your visit, and other technical information.

2.2In addition, we collect personal data that you provide to us through the Velo Express website, for example when you enter personal information such as your first name, last name, gender, address, email address, telephone number and other information on the website registration page, or when you register to receive news and updates from us.

2.3Velo Express may use your personal data for: technical administration, research and development of the website; customer and user administration and marketing purposes; providing you with information about our services and products; and other purposes defined by this Policy.

2.4Velo Express complies with all applicable laws and regulations relating to the processing of personal data.

3.1Velo Express uses technologies such as cookies and tags (hereinafter referred to as "tracking technologies") to collect the information described above and to understand how visitors use our website.

3.2Cookies and tracking technologies help us manage and improve the performance of the website, for example by determining whether there has previously been a connection between your computer and our website, identifying the most popular sections of the website, and for other similar purposes.

3.3Please make sure that your cookie settings are configured according to your preferences and that you have not enabled cookie types that you do not wish Velo Express to use.

3.4When you save your cookie settings, they may also apply to your future visits to the Velo Express website. However, this cannot be guaranteed due to technical reasons beyond Velo Express's control. For example, if you reset or reinstall your internet browser, clear your cookies, or visit the Velo Express website using a different browser or device, your cookie settings may be lost.

3.5In many cases, you can also control tracking technologies through your internet browser. Please make sure that your browser reflects your preferences and, where possible, allows you to receive warnings about tracking technologies and/or their acceptance. Instructions regarding the relevant functions of your internet browser can generally be found in your browser's user guide or "Help" section.

3.6Refusing or disabling tracking technologies may negatively affect the availability and proper functioning of services offered through the Velo Express website or certain parts of it.

4.1We may disclose your information to government authorities or entities, regulatory authorities, or other persons where required by applicable law, regulations, a court order, an official request, an instruction issued by a governmental or regulatory authority, or any similar legal process carried out under applicable law.

5.1Velo Express has implemented all reasonable technical and organizational security measures available to it to protect your personal data collected through the website from unauthorized access, use, loss or destruction.

6.1All electronic communications sent by Velo Express or addressed to Velo Express, including SMS messages, emails and other electronic communications, are automatically stored in a special electronic logging system that has legal evidentiary value.

6.2We protect these communications using reasonable technical and organizational measures. Access is permitted only in specific circumstances and in strict compliance with applicable laws and regulations, such as a court order, suspicion of a criminal offense, violation of regulatory obligations, or a material breach of an employment contract.

6.3Access is limited to specifically authorized personnel, such as members of the legal compliance or risk management teams.

6.4Every step of the process, including the search criteria used, is recorded in a dedicated audit field.

6.5All communications are deleted after the reasonable retention period applicable to them has expired.

7.1The internet is not considered a fully secure environment. Information transmitted over the internet, including through a website or electronic messaging system, may potentially be accessed by unauthorized third parties. This may result in the disclosure of information, alteration of information, or other technical errors.

7.2Regardless of whether the sender and recipient are located in the same country, information transmitted over the internet may cross international borders and may reach countries where personal data protection mechanisms differ from or may be weaker than those in your country.

7.3Please note that we are not responsible for the security of your information while it is being transmitted over the internet to Velo Express.

7.4To protect the confidentiality of your data, we remind you that you may choose the communication method you consider appropriate when communicating with Velo Express.

8.1Velo Express does not provide services to individuals under the age of 18 and therefore the website does not intentionally collect personal data from such individuals.

8.2Before providing personal data to Velo Express through the website, individuals under the age of 18 must obtain permission from their parents or legal representatives.

9.1In accordance with applicable laws and regulations, you may: check whether we store your personal data; request a copy of the personal data we hold about you; and request correction of inaccurate personal data held by us.

9.2If you have any requests concerning the processing of your personal data, please contact us at: veloesxpressge@gmail.com